TERMS OF SERVICE

Last updated: August 22, 2026

Welcome to Moi Obsession by Arra Gomez (“Moi Obsession,” “we,” “us,” or “our”). By accessing or purchasing from our website, you agree to the following Terms of Service.

1. ABOUT MOI OBSESSION

Moi Obsession has been selling and curating pre-owned and authentic luxury fashion items since 2007. Our website offers carefully selected luxury bags, shoes, accessories, and other items.

We aim to provide accurate descriptions, photographs, measurements, condition details, and relevant information for every item. Because many of our items are pre-owned or vintage, each piece may have its own signs of previous use and natural imperfections.

2. AUTHENTICITY

We stand behind the authenticity of the items we sell.

All items are guaranteed authentic. If an item purchased from Moi Obsession is proven to be counterfeit through a credible and mutually acceptable authentication process, subject to our verification and review, we will provide the appropriate remedy in accordance with our Authenticity Guarantee.

Please note that authentication opinions may sometimes differ between authenticators. Any authentication claim must therefore be supported by a recognized professional authentication service or expert review acceptable to Moi Obsession.

3. ITEM CONDITION

Most of our luxury items are pre-owned unless specifically stated otherwise.

Pre-owned and vintage items may have signs of wear, including scratches, creasing, discoloration, hardware marks, stains, odor, or other imperfections consistent with previous use.

We make reasonable efforts to disclose important condition details and provide photographs. Customers are encouraged to carefully review all photos, descriptions, measurements, inclusions, and condition notes before purchasing.

4. PRODUCT PHOTOS AND DESCRIPTIONS

We make reasonable efforts to ensure that product photos and descriptions accurately represent the item.

However, colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

Minor differences between photographs and the actual item do not necessarily constitute a defect.

5. PRICING AND AVAILABILITY

Prices and product availability may change without prior notice.

Because many of our items are unique or limited pieces, an item may become unavailable at any time. A product is not considered reserved or sold until payment has been confirmed by Moi Obsession.

We reserve the right to correct pricing, description, availability, or other listing errors.

6. ORDERS AND PAYMENT

By placing an order, you confirm that the information you provide is accurate and complete.

We reserve the right to cancel or refuse an order when necessary, including in cases of suspected fraud, incorrect pricing, payment issues, unavailable inventory, or other circumstances that may affect the transaction.

An order is considered confirmed only after payment or the agreed payment arrangement has been verified by Moi Obsession.

7. SHIPPING AND DELIVERY

Shipping arrangements, delivery times, and applicable shipping fees will depend on the customer's chosen delivery method and location.

Once an item has been properly handed over to the selected courier or shipping provider, delivery is subject to the courier's procedures, schedules, and policies.

Customers are responsible for providing complete and accurate delivery information.

8. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are subject to our Returns & Refund Policy.

Customers are encouraged to carefully review the product description, condition, measurements, photos, and inclusions before completing a purchase.

For concerns regarding an order, please contact us as soon as possible after receiving the item and provide the necessary photographs, videos, order information, and other supporting details.

9. PROOF OF TRANSACTION

Customers should keep their order confirmation, payment receipt, shipping information, and other transaction records for future reference.

Moi Obsession may request proof of purchase when reviewing claims, returns, refunds, authenticity concerns, or other transaction-related matters.

10. WEBSITE CONTENT

All content on this website, including photographs, product descriptions, logos, graphics, text, and other materials, belongs to or is used by Moi Obsession and may not be copied, reproduced, modified, or used for commercial purposes without permission.

11. THIRD-PARTY SERVICES

Our website may use third-party services such as payment providers, shipping companies, website applications, authentication services, and other service providers.

Your use of these services may also be subject to the terms and policies of those third parties.

12. LIMITATION OF LIABILITY

Moi Obsession will make reasonable efforts to provide accurate product information and reliable service. However, we cannot guarantee that the website will always be available, uninterrupted, error-free, or completely free from technical issues.

To the extent permitted by applicable law, Moi Obsession shall not be responsible for losses arising from circumstances beyond our reasonable control.

13. CHANGES TO THESE TERMS

We may update or modify these Terms of Service from time to time. Any changes will be posted on this website with an updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service.

14. CONTACT US

If you have questions regarding these Terms of Service, your order, or any product purchased from Moi Obsession, please contact us through the contact information provided on our website.

Moi Obsession by Arra Gomez
Established 2007

Thank you for trusting Moi Obsession.